Job Details

Job Description - Front Desk Reception / Appointment Scheduler (212485) **Job Description**

Front Desk Reception / Appointment Scheduler - 212485 **Organization**

: BSI Business Group **Primary Location**

: United States of America-Nevada-Carson City **Work Locations**

: 2251 NV Carson City United Blood Services 256 E Winnie Lane Carson City 89706 Employee Status : Full-time, Regular **Shift**

: Day Job **Travel**

: Yes, 20 % of the Time **Job Posting Close Date**

: Ongoing **Job Function**

: Donor Recruitment **Description**

Work Schedule: Tues - Saturday.

**PRIMARY PURPOSE****:** Under direct supervision, this position is responsible for customer service to donors for the purpose of increasing donor frequency and maintaining donor retention. **DUTIES AND RESPONSIBILITIES****:**

- Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.

- Assures quality customer service to all customers.

- Retains current donors by rebooking donation appointments.

- Explains and/or enrolls donors in frequent donor programs.

- Assists Donor Services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times.

- Educates donors on pertinent issues (e.g. the donation process, blood needs, blood components, etc.)

- Converts donors to automated and other new collection technologies to optimize the donation opportunity.

- Assists donors, blood center staff and coordinators in resolving customer service issues.

- Administers customer service and marketing surveys to donors.

- Collects data and prepares reports, as assigned and performs other clerical duties, as needed.

- Presents promotional gift items and recognition; monitors and replenishes promotion inventory, as required.

- Performs all other duties, at the discretion of management, as assigned.

**Qualifications**

**REQUIREMENTS:**

**Knowledge/ Education**

> High school graduate or GED required.

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**Licenses/ Certifications**

> None.

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**Experience**

> One year experience in related field required.

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**Skills/Abilities**

- Able to work in a team environment.

- Strong customer service skills and ability to analyze customer-related situations and take appropriate action.

- Effective communication skills, both verbally and in writing.

- Able to maintain confidentiality.

- Good working knowledge of PC software preferred.