Job Details

Our client is seeking a special type of individual to work in a call center environment. You will be working closely with Dept. of Public Safety employees directing and vetting calls and contacts through a telephone hotline, mobile apps and the internet.

This position works closely with all Department of Public Safety employees, allied agencies, non-governmental agencies, community partners and citizens. Candidate must be willing and able to work shift work, holidays and weekends.

Minimum requirements to qualify for the position: High school diploma or equivalent. Strong verbal and, written communications skills, ability to multi-task, able to perform under pressure in a stressful environment, strong typing skills, entry level experience with Microsoft Office and Excel, able to complete and pass a criminal background investigation.

Not required but preferred: Candidates who possess training and experience in social work, counseling, life coaching or have experience in telecommunications or digital communications background.

• Providing tips to an anonymous tip platform


• Inputting calls or dialog data into a software program


• Monitoring the status of tips forwarded to recipient(s)


• Communicating with recipient(s) via the telephone, fax, email, etc


• Maintaining records and files,


• Planning, and preparation, composing and editing correspondence


• Data entry

• Basic/Intermediate computer skills


• Able to navigate through computer programs (non-descript),


• Typing skills, Able to hear while on phone, and see computer-system is non adaptable


• People and communication skills


• Able to receive verbal information and type the information accurately and swiftly


• Able to read and comprehend typed messages


• Confidentiality, and training thereof


• Able to communicate with children in a non-biased manner


• Able to work in a team, and accept constructive criticism

• Must be able to work Day [7AM-3:30PM], Swing [3PM-11:30PM], and Grave [11PM-7:30AM] for a 24/7/365 agency to include holidays and weekends.


• Must be able to change between these shifts every two months or so at minimum.


• The position is located in Carson City, Nevada and is in-office only.


• Must be drug free, including THC - Drug test required.


• Must be able to pass background - No wants/warrants, no felony convictions (regardless of how long ago it happened)


• Must have no visible tattoos (head/face, neck or hands)

• Graduation from high school or equivalent education and three years of progressively responsible relevant work experience which included experience in one or more of the following areas: maintenance of complex records and files; public/customer relations; preparation and processing of financial and statistical documents such as payroll, travel, claims and budgeting forms; and assisting staff and management with projects and activities.


• OR one year of experience as an Administrative Assistant II in Nevada State service.


• OR an equivalent combination of education and experience as described above.

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