Job Details

Fantastic opportunity to join the North End Teleservices team!!!!!!North End Teleservices, LLC is seeking motivated individuals to work in our call center assisting customers with tier 1 calls for our client. Candidates should have strong verbal and written skills, strong attention to detail, a desire to get the job done right, and experience working multiple applications simultaneously. In need of both English and Spanish candidates. This is a hybrid schedule, some time will be in center and from home. Schedule will be discussed during interviewJob Responsibilities:Serve as the first contact for applicants; taking incoming calls and accurately entering the information into various systems.Navigate through multiple systems to access the appropriate information in order to provide the correct service and complete a first-call resolution for customers.Determine the proper protocols for follow-up calls in a timely and efficient manner.Possess the ability to properly de-escalate upset callers to provide the best possible service in a timely manner. Performs additional duties within the department as needed.Required Qualifications and Experience:Call center experience with handling inbound calls is preferredExcellent verbal and written communication skillsCollect, interpret, and type information efficiently and accuratelyExcellent listening and empathy skillsAbility to navigate multiple programs simultaneouslyAccurate keyboarding skills, Typing speed of 25 wpm or moreDetail-orientedProblem-solving and decision-making abilitiesStrong multi-tasking skillsAbility to demonstrate empathy and handle stressful situationsBilingual in English and/or SpanishHigh School Diploma or GEDApply now for an immediate interview!