Job Details

The Property Manager will be responsible for the operations and management of short-term and long-term rental properties. In addition, as a licensed real estate agent and property manager, they will support the Director of Sales on her days off/vacations.

Short-Term and Long-Term Rental Program

• Develop standards and best practices for industry leadership.


• Ensure all short-term VHR permits are renewed annually and never expire.


• Serve as the Douglas County contact person for Homeowners/Tahoe Beach Club.


• Liaise with homeowners, providing valuable information such as market rental rates, rental requests, and maintenance needs.


• Field rental guest inquiries and complete bookings.


• Liaise with the Marketing team to ensure maximum exposure to client markets.


• Using the Club's tools and procedures, follow up on all prospective renter inquiries.


• Liaise with the Residential Services Manager to ensure appropriate home inspections and repairs are made.


• Provide codes for garage, elevator, pool, fitness, and unit access for rental guests.


• Develop and implement check-in procedures for rental guests


• Develop and implement check-out procedures for rental guests


• Provide Ambassadors and Residential Services with check-in and check-out procedures.


• Develop and implement renter engagement methods for use by the Property Manager, Residential Services, and Ambassadors


• Conduct Club and property orientations for rental guests


• Train Ambassadors to conduct Club and property orientations when the PM is not on site.


• Prepare management and variance reports comparing actual results to the budget and prior year including rate, occupancy, revpar, and expenses.


• Coordinate with Privacy to be the after-hours contact for check-ins.


• Ensure pre- and post-checkout unit inspections, including checklist completion, pictures, and videos.


• Serve as the local contact person for all managed homes.


• Develop effective strategies to communicate with other departments.


• Track all expenses related to Property Management not accounted for in Lodgix.


• Coordinate with the accounting team to ensure TOT tax and other fees are paid.


• Network with Club members to secure new property management clients.


• Send each rental guest a post-stay survey to discover areas of improvement and opportunities for staff acknowledgment. Create action items and follow up on any glitches or areas of improvement.


• Other duties as assigned by the General Manager or Sale Director.

Reservations / Concierge Services

• Responsible for all special requests.


• Handle all welcoming and member services related to lodging, including arrivals, departures, welcoming notes, and in-home services.


• Assist in executing the provision program for homes.

Assist Sales Team

• Provide coverage for the Director of Sales on her days off/vacation time including showing property and lead

Requirements

• Bachelor's degree combined with a minimum of 3 years' experience in a similar or relevant capacity.


• Nevada Real Estate License


• Property Management License or ability to quickly obtain a Property Management License


• Must possess a positive attitude.


• Proven record of exceptionally high organizational skills.


• Proven record of exceptionally high ethical behavior.


• Effective communication skills (written and verbal).


• Ability to adapt to a flexible and fast-paced work schedule.


• Ability to multitask.


• Must be able to work flexible hours.

I understand that this is only an outline and that the responsibilities may increase or change at any time. I also agree to be part of a team environment in which I may be asked to help in other departments.

Base Salary: $50,000/year

Commission: 2% on 1st $1,000,000 of total revenue. 3% on all revenue exceeding $1,000,000.

(Current commission based on rental revenues is $16,000/year)

Standard Benefits – You will be provided with a benefits package during your employment with the Company, which package is offered to full-time employees of the Company. This benefits package includes: (These may be amended from time to time)

We are an Equal Opportunity Employer and Prohibit Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.