Job Details

Reservations Specialist- Swing Shift

  2025-07-31     Atlantis Casino Resort & Spa     Reno,NV  
Description:

Expert communicator that is able to listen effectively and communicate in a clear, friendly and professional manner. Provide superior service via phones, e-mails and faxes as a receiver and caller. Ability to incorporate active listening skills and questioning techniques that support effective telephone communication and sales skills. Utilize an effective approach to handle special telephone tasks such as call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. Effectively deal with job stress, angry callers, and upset customers. Understand the impact of attitude when speaking with guests. Ability to build a positive rapport with all manner of guests over the phone to create a pleasant experience for the customer and draw them back to our resort for future visits. Apply proper telephone etiquette to satisfy various customer situations. Assist with providing reservations to guests, including up selling special packages, upgraded rooms and cross-s...Reservations, Specialist, Customer Service, Reservation, Skills, Retail, Shift


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