Job Details

This position is posted by Jobgether on behalf of Parachute Health. We are currently looking for a Senior Enterprise Account Manager in New York (USA).

Step into a mission-driven role where you'll manage key relationships with some of the largest health systems in the country. As the central point of contact, you'll lead enterprise client success by driving platform adoption, optimizing workflows, and identifying opportunities for growth and integration. This position combines strategic account management, technical troubleshooting, and collaborative solution-building—all in a fast-paced digital health environment that values innovation and impact. You'll work closely with cross-functional teams and help shape how life-saving medical equipment is delivered to patients nationwide.

Accountabilities:

• Take ownership of enterprise accounts post-integration, ensuring smooth transitions and long-term success.
• Build and maintain strong relationships with key stakeholders across large health systems.
• Develop strategic account plans to optimize platform usage and encourage client engagement.
• Plan and deliver impactful quarterly business reviews with performance metrics and growth strategies.
• Support EHR integration and workflow optimization, particularly within Epic and Cerner environments.
• Troubleshoot integration challenges and collaborate with internal support and product teams.
• Provide refresher trainings, demos, and user support to ensure continued adoption and satisfaction.
• Analyze client usage trends and workflows to deliver data-driven insights that drive growth.
• Collect user feedback, escalate feature requests, and partner with internal teams to improve the platform.
• Coordinate with Sales, Product, Implementation, and Support to deliver a unified client experience.

Requirements

• 3–5 years of experience in account management, implementation, or customer success—preferably in healthcare tech or SaaS.
• Strong working knowledge of health systems and EHR platforms, especially Epic and Cerner.
• Familiarity with healthcare workflows, system hierarchies, and integration concepts (FHIR, ADT).
• Proven ability to manage multiple high-priority enterprise clients simultaneously.
• Comfortable troubleshooting SaaS and integration-related issues in real-time.
• Excellent interpersonal and communication skills for client engagement and internal collaboration.
• Strong analytical mindset; able to identify trends and drive insights using tools like Tableau.
• Proficiency in CRM systems such as Gainsight and HubSpot.
• Highly organized, adaptable, and motivated by improving patient outcomes.
• Willingness to travel up to 40% for client meetings, events, and conferences.

Benefits

• Competitive base salary: $105K–$125K + commission
• Annual company-wide bonus of up to 15%
• Equity Incentive Plan
• Remote-first work model with NYC office access
• Flexible vacation policy and Summer Fridays (5 additional days off)
• Monthly internet stipend and annual home office stipend
• Co-working space reimbursement
• Comprehensive Medical, Dental, and Vision insurance
• 401(k) retirement plan with company match

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job's core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!

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