Job Details

As a. Guest Services Manager you would be responsible for performing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards: Manages the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided. Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner. Leads and accounts for the accurate collection of monies due to the property. Handles night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards. Ensures the provision of special services to owners and guests. Manages personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition. ...Guest Service, Manager, Guest, Retail, Hotel, Management