Job Details

The Customer Service Rep I position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers expectations. LOCATION: Dayton, NV HOURS: 8 am-5 pm M-F II. Essential Duties and Responsibilities Fields customer service inquiries and processes transactions of low-level complexity within business segment independently and proficiently. Communicates concise and accurate information. Confirms understanding of customer needs, issues, and requests. Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within WM. Escalates more complex issues to appropriate level. Uses authorized system to gather information, provide information, and/or update customer records. Provides standard information a...Customer Service, Representative, Customer, Manufacturing, Retail