Job Details

Sr. Claims Specialist - Complex Construction

Zurich North America is seeking a skilled and experienced Senior Claims Specialist to join our Complex Liability Claims team. This role is essential in managing complex, high-exposure construction, and litigation claims, while supporting the New York Labor team to ensure claims are handled efficiently and effectively, with a focus on delivering customer-centric service.

Work-Life Balance & Flexibility

At Zurich North America, we recognize the importance of work-life balance and flexibility in today's work environment. Our ZNA hybrid work model offers employees the autonomy to perform individual tasks remotely, while encouraging in-person collaboration when meaningful. While this role provides significant flexibility, occasional in-office attendance may be required. The selected candidate will work remotely from anywhere in the U.S., with 20% travel expected within the New York metropolitan area.

Key Responsibilities:

• Manage complex primary and excess high-exposure litigated general liability claims with an emphasis on litigated construction claims, from inception to resolution.
• Collaborate with colleagues to drive best practices and optimal claims outcomes.
• Ensure regular communication with clients, brokers, business units, and senior claims management.
• Proactively manage and resolve high-severity injury claims while adhering to Zurich's best practices.
• Accurately document claims files, capturing and updating relevant data to ensure compliance with industry standards.

Basic Qualifications:

• Bachelor's Degree and 8+ years of experience managing litigated general liability claims, including high-severity cases OR
• Juris Doctor (JD) with 4+ years of experience managing general liability claims, including high-severity cases OR
• High School Diploma (or equivalent) and 10+ years of experience managing litigated general liability claims, including high-severity cases OR
• Zurich Certified Insurance Apprentice, with an Associate Degree and 8+ years of experience managing litigated general liability claims, including high-severity cases
• Must obtain and retain required adjuster licenses
• Proficiency with Microsoft Office
• Knowledge of insurance regulations, markets, and products

Preferred Qualifications:

• SCLA, AIC, CPCU certification or a JD
• 10+ years of experience managing litigated general liability claims, including high-severity cases with an emphasis on construction claims
• Experience with New York Labor Law
• Proven skills in claim evaluation, coverage analysis, and negotiation
• Strong organizational and time management abilities
• Exceptional verbal and written communication skills
• Ability to work both independently and in a collaborative team environment

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. The proposed salary range for this position is $98,300.00 - $161,000.00, with short-term incentive bonus eligibility set at 20%.

Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.