Job Details

Development of PD - Ps, evaluation and active coaching to develop Brandhearted maintenance technicians and grounds personnel. Demonstrate a culture of learning and mentorship for continual performance development [Individual Performance management] Analyze and recommend adjustments to staffing, performance targets and resources to achieve results. Manage department engagement plans, talent review and succession planning. Demonstrate Brandhearted leadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure all special needs/requests of guests of all types are fulfilled. Respond to and follow up on all problem resolution cases. [Guest relations/satisfaction] Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards. Actively model the brand be...Operations, Manager, Facilities, Maintenance Engineer, Maintenance Technician, Operation, Manufacturing, Hotel