Job Details

Job Type

Full-time

Description

CENTEGIX® is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces with nearly 700,000 badges in use. The cloud-based CENTEGIX Safety Platform™ initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in nearly 15,000 locations nationwide trust CENTEGIX's innovative safety solutions to empower and protect people every day.

Purpose :

We are looking for a Field Operations Engineer to be the trusted face of our company, and to help our customers get the most out of our safety platform. This is a great opportunity for you to be the hero, who makes schools, hospitals and local government offices safer.

If you are a problem-solver, who enjoys working with people, and likes the idea of building a network of leaders from our customer-base, this is a great opportunity for you. This role will allow you to work directly with IT and Operations leaders, building trust as you help them with our technology.

A day in the life of a Field Operations Engineer is never boring. You'll be doing everything from installing our new technology to troubleshooting and resolving issues on-site. We'll give you all the tools and training you need, but what we really want is your commitment to our customers and your ability to build trust with people.

If you are a great communicator with a strong technical aptitude, you will thrive in this role. You will have the chance to learn new technology, make a real impact on customer safety, and grow your career with a team that values your contributions.

Position Responsibilities :

• Engage Operations, IT, and Facilities leaders at customer sites to resolve platform issues that arise from time-to-time
• Serve as a customer-facing representative of CENTEGIX, ensuring confidence and trust in our solutions.
• Effectively engage with customers, ensuring clear communication and exceptional service. Build and maintain strong relationships to enhance customer satisfaction and operational success.
• Develop a deep understanding of our products and services to communicate their value effectively. Confidently answer customer questions, provide solutions, and represent the company with knowledge and professionalism.
• Ensure company assets are recovered from installers and returned in a timely manner.
• Provide Partner training and management as needed to ensure the installer base is up to date on product development and capable of supporting the customer base
• Partner with the Customer Success and Command Center teams to coordinate adjustments and provide a seamless support experience to the customer between remote and onsite activities
• Capture and provide feedback about the CrisisAlert and ContactAlert platforms to the product development and product management teams, emphasizing reliability and enhancing the user experience
• Utilize internal Centegix systems to manage customer related activities. Leverage systems to provide timely updates to internal customers in Customer Onboarding, Customer Success, and Command Center teams
• Leverage the Installer Application to make changes to the CrisisAlert and ContactAlert platforms
• Assist with change, add or routine maintenance questions and orders
• Support training opportunities with customers to drive usage and adoption of CENTEGIX platforms and services, building confidence in platform use and long-term value
• Engage administrators and end users, where possible, to generate feedback on the platform and verbatim to leverage in marketing activities.

Requirements

• High school diploma or equivalent experience; college degree preferred
• 2+ years proven experience interfacing and interacting with customers, primarily onsite, with an emphasis on building trust and reliable support.
• Second shift work required when supporting installers working after hours. Role is approximately 75% Daytime work, 25% evening shift.
• Basic knowledge of technology and hand tools required. Understanding of IP and basic networking, wireless systems and protocols is a plus.
• Travel required up to 50% of the time. Travel is primarily local/state, but regional/national travel may be required. Additionally, travel is aligned with business activity. During slow periods, travel is not required. During peak times, travel can be up to 75% for 4-6 weeks at a time. Adequate measures are taken to provide work/life balance, but flexibility is critical to the role
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Physical requirements:
  • Ability to lift and carry up to 75 lbs.
  • Carry and climb ladders, stand, kneel
  • Bend, sit or lie down while installing equipment
  • Stand for long periods of time

What's in it for you?

• Remote first work environment; we offer workplace flexibility
• Participation in company wide discretionary bonus
• Participation in discretionary team performance spot bonus
• 15 days paid time off(prorated)
• 12 paid holidays
• Monthly device(s) reimbursement
• Up to $2500/year reimbursement for eligible education expenses
• We offer a range of Healthcare plans to meet your needs (medical, dental, vision)
• 401(k) Plan with 4% employer contribution to help you plan for the future
• Employee Referral Bonus
• Charitable Program Match

CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.