Job Details

Join Team Unum

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: award-winning culture, inclusion and diversity as a priority, performance-based incentive plans, competitive benefits package that includes health, vision, dental, short & long-term disability, generous PTO (including paid time to volunteer!), up to 9.5% 401(k) employer contribution, mental health support, career advancement opportunities, student loan repayment options, tuition reimbursement, and flexible work environments. All the benefits listed above are subject to the terms of their individual Plans. And that's just the beginning With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary

This role is responsible for working directly with clients to help them configure their HRIS systems. This role will act as a consultant to customers and be a SME for their respective HRIS system (e.g., Workday). The incumbent will work with internal and external partners and on multiple customers at the same time. The consultant will be an expert in Unum's HR Connect solutions and will bring new platform solutions to the team for future consideration. Existing remote employees are eligible to apply.

Principal Duties and Responsibilities

• Proactively recommend and drive process improvements and innovative solutions to add value to the business and drive more customers to our HRIS Consulting business.
• Define and configure customer system changes in support of business strategy and process in accordance with a customer's Statement of Work.
• Partner with functional areas, business partners, business leaders, and cross-functional teams to understand business strategy and process and how technology delivery can change, support, or automate those processes.
• Manage customer projects that require multiple resources, dependencies, and ensuring objectives are delivered on time and on budget.
• Lead and drives technology initiatives that span multiple HR Connect platforms.
• Consult with HR Connect Product owners on capabilities of Workday, ServiceNow, or other technologies. Research product roadmaps and how Unum can best leverage functionality to support business goals and objectives.
• Configure HR information systems across multiple HR disciplines including, absence management, time entry, benefits, service delivery, etc. in support of business strategy and process.
• Proactively identify process and/or configuration gaps. Recommend, influence, drive and implement opportunities to improve the employee, manager, and HR experience. Drive end user adoption of existing and newly implemented technologies.
• Influence product direction of key technologies such as Workday, ServiceNow, etc., through active membership and contribution to vendor communities. Develop and build relationships with other customers, product managers and other influencers at Workday, ServiceNow, etc. Represent Unum at events, conferences, and user groups for Workday, ServiceNow, etc.
• Train customer HR professionals on critical technology functionality, as needed.
• Manage technical vendor relationships related to implementation projects and/or ongoing support. Negotiate with, influence and drive vendors to support Unum and project delivery.
• Document business process, job aids, training materials and test plans.
• Support ongoing upgrades/functionality releases for Workday, ServiceNow, etc. to ensure planning and managing of the continuous delivery of system updates, including updates to supporting material SOPs, job aids and other relevant documentation.
• Establish and develop relationships with partners throughout the enterprise, including Information Technology, Sales and Client Management, Client Success, Legal, etc. to ensure optimal cross functional system optimization and process design.
• Provide technical guidance, coaching, and mentorship to new members of the HR Connect onboarding team.

Job Specifications

Bachelor's degree (Computer Science, Human Resources, or a related field) or equivalent experience. Minimum of 5-6 years of HRIS and business analysis experience. Experience configuring a large global HRIS platform required. Extensive configuration and user support experience in Workday/ServiceNow/ADP/UKG application strongly preferred. Strong knowledge of Workday/ServiceNow/ADP/UKG module integration and downstream, cross-functional impacts. Demonstrated project management skills for medium-large sized projects and the ability to manage multiple assignments simultaneously while meeting deadlines and quality standards. Functional knowledge in key HR competencies including benefits, absence management, payroll, etc. Strong communication skills, both verbal and written, are essential. Strong customer service orientation and skills; ability to thrive in a team environment as a change agent and the ability to work independently is required. Must be comfortable working with a variety of employees ranging from employee to senior executive level. Must have proven track record of successfully proposing, documenting, and implementing improvements to systems and processes in a global environment. Computer skills: Workday/ADP/UKG, ServiceNow, strong experience with Microsoft Office Suite including Word, PowerPoint, Excel, Outlook.

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $89,400.00-$183,500.00 Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company: Colonial Life