Job Details

Provide first-level support for all systems, software, and hardware Use problem management software to track all user incidents, requests, and system downtime Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule Ensure user problems and requests are completed within approved SLAs Collaborate with team members to create and maintain standard operating procedures and technical support documentation Ensure all workspaces and equipment is maintained per department policy and procedures Collaborate with team members to complete project work Qualifications College training equivalent to an Associates degree in computer technology or equivalent technical training At least one year in a technical support role preferred Minimum age requirement is 21...Technician, Technical Support, IT, Computer Tech, Technology