Job Details

Cashier Cage Guest Service Manager

Primary duties and responsibilities include, but are not limited to, the following:

• Manages the Cashier Cage Guest Service team to ensure proper procedures are followed.
• Exhibit all conduct in accordance with Nevada Gaming Regulations and GSR policies and procedures, as well as all federal and state laws and regulations.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors, and fellow team members.
• Strictly adhere to department policies and procedures in order to maintain integrity of the cage operation.
• Comply with Federal 31 Procedures.
• Display professional conduct, sound judgement, the highest level of professional integrity, and strong work ethic.
• Responsible for the safeguarding of all inventory and equipment.
• Effectively handle guest complaints and discrepancies; assures that all guests are dealt with in an efficient and courteous way.
• Assist other departments with any operational problems that pertain to the cashier/rewards department.
• Instructs team members in the proper performance of their duties and any pertinent information. Directly oversees supervisory staff giving leadership guidance and ensuring supervisors maintain team member job satisfaction.
• Determines staffing requirements and schedules.
• Approves check cashing privileges/credit privileges within authorized levels.
• Oversees the confidentiality of all records.
• Maintains awareness of any new developments in Cashier Guest Service programs and executes new initiatives.
• Any other duties as assigned within the scope of this position.

Knowledge/Skills/Abilities:

• Maintain excellent communication skills and interpersonal relations with guest, vendors, visitors, and GSR staff.
• Fully understands and masters all duties of cashiering and rewards program.
• Acts as a role model to other team members.
• Ability of complex reading, writing, math, and task completion skills is required.
• Must have the following skills: following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.

Education and/or Experience:

4+ years' experience in gaming/financial/cashiering areas with at least 2 years' in a supervisory capacity or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Certificates and Licenses:

Must be able to maintain appropriate Gaming License.

Physical Demands:

While performing the duties of this job, the team member is frequently sitting, occasionally standing, walking, reaching overhead, and bending over during the duration of their shift. Must be able to lift/carry 10lbs or less constantly. The team member will constantly have repetitive use of both feet and hands and require occasional light and firm/strong grasping motions. Finger dexterity of both hands will be constantly required. Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and moving objects. The noise level in the work environment is usually moderate but may be loud at times. Team Member may be exposed to dirt/dust, odor, and/or secondhand smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.