Job Details

Overview

As an Assistant Store Manager (ASM), you will use your customer service and leadership experience to coach and develop Customer Service Representatives while developing your supervisory skills. You will play a key role in helping your team produce results in a fast-paced, dynamic environment. We will provide an ongoing comprehensive training and development program to help you grow in your career.

Who We Are: To continue providing financial solutions and rewarding career opportunities, the TMX Finance Family of Companies is now part of the Community Choice Financial Family of Brands. Using the apply link may take you to a TMX Finance page to complete your application. Your details will be stored and sent to our Talent Acquisition team for review. Thank you for your interest in working at Community Choice Financial Family of Brands, one of the nation's largest consumer specialty finance organizations.

Essential Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company standards by leveraging business-to-business partnerships, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and enhance brand loyalty and recognition.
• Provide support, coaching, and development to Customer Service Representatives to improve team potential.
• Maintain customer information in the Point of Sale system with accuracy and integrity.
• Help ensure a work environment that complies with Company policies, as well as local, state, and federal laws and regulations.
• Utilize a personal vehicle to complete bank deposits and other Company business during the workday.
• Work efficiently in a fast-paced environment and manage multiple tasks to meet performance standards.
• Communicate effectively with customers and Team Members at all levels using strong interpersonal skills.
• Maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours; minimum 40 hours per week.

Qualifications

• High School Diploma or equivalent required.
• 3+ months of experience with proven success in a key holder, supervisory, or leadership role.
• Excellent verbal and written communication skills.
• Ability to work with phone, Point of Sale, Microsoft Office, and other systems.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Must be at least 18 years of age (19 in Alabama).
• Ability to successfully pass a criminal background check required, including motor vehicle report and other checks as required (certain state/local exemptions may apply).
• Physical demands: ability to remain stationary, move within and outside the store, and operate basic mechanical controls (e.g., keyboard).

Preferred Qualifications and Skills

• Associate degree or higher.
• Experience in retail, sales, or financial industry.
• Bilingual English/Spanish is a plus and may be required for certain locations.

What We Offer / Benefits

• A comprehensive new hire training program to help set you up for success.
• Access to a learning management system with training modules for development.
• Paid on-the-job training and professional development programs.
• Medical, Dental, and Vision coverage options.
• Group Health & Wellness programs and employee discounts on retail, travel, and more.
• Traditional 401(k) and Roth 401(k) with company match.
• Flexible Spending Accounts and Health Savings Accounts.
• Basic and AD&D life insurance; optional pet insurance.
• Voluntary benefits including short-term/long-term disability, accident, critical illness, and hospital confinement insurance.
• Paid Time Off (ACCRUES 12 days per year, plus 1 day per year after the first year).
• Diverse culture and inclusive environment.

About Us / Diversity, Inclusion & Belonging

We are committed to hiring, developing, and retaining talent from diverse backgrounds. We strive to create an inclusive environment where Team Members can collaborate, drive innovation, and advance their skillsets. We have been recognized as a Military Friendly Employer (2021–2023) and as a Best Company to Work for by InHerSight, with HLPA recognition in 2022 and 2023. The Community Choice Financial Family of Brands is an equal opportunity employer. We provide an inclusive workplace free of discrimination and encourage candidates of all backgrounds to apply.

About the Role and Compliance

Store hours, schedules, and minimum hours may be subject to change by brand entity. The information provided is not an all-inclusive list of duties or required skills. The Company may revise the job description at any time and assign additional functions as needed. The Community Choice Financial Family of Brands will never ask for banking or payment information during the interview or hiring process. Official emails will come from @ccfi, @titlemax, or @titlemax.biz. In-store positions are in-person only. This organization is committed to an inclusive workplace.