Job Details

Overview

Together, we innovate for a stronger Colorado. The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. Our focus is to improve the lives of all Coloradans through innovation and collaboration. We are building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture. Join us in providing equitable access to services.

Watch this video to learn about how OIT is thinking differently. IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT's hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT's hiring team.

Position

As our new Network Administrator for Voice and Structured Cabling, you will provide technical voice network communications support. You will support network Voice and Video communications technologies and contribute to the development, inside cabling repair, testing, implementing, and maintaining of new equipment. Equipment may include but is not limited to VoIP technologies. Your primary duties will focus on Voice operations and cabling. Additionally, you will process service tickets as they are submitted.

Responsibilities

• Adhere to and maintain the voice over internet protocol (VoIP) standards, configurations, and dial plan of the network voice system.
• Programming of Google voice.
• Support voice/video network projects.
• Install, terminate, and test structured cabling systems for CAT5e, CAT6, CAT6a, and coaxial cables with limited supervision.
• Install and repair hard-secured phones.
• Handle daily adds, moves, changes, and incidents.
• Order circuits and coordinate matters related to structured cabling to support project efforts and deliverables.
• Triage daily tickets and route to the appropriate staff for completion.
• Respond to critical outages and end-user technical issues escalated through the enterprise service desk.
• Engage vendors and outside consultants as needed to support agencies' networks and communications infrastructure, including contacting vendors for assistance with structured cabling, MAC work, and remote assistance across the state.

Hybrid/Travel

Hybrid Workplace: Employment involves a set schedule with a combination of remote and in-office days. Travel: Occasional travel to locations across the State of Colorado, with expenses reimbursed per policy.

Minimum Qualifications

One year of professional experience as a dedicated Network Voice provider in a managed service or medium to large size professional environment.

One year experience with structured cabling. There is no substitution or equivalency for this special qualification.

Substitutions

Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. Training or certification related to the work assigned will be credited toward substitution but cannot completely substitute for these qualifications. If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications

• Relevant years of State Service in a position with similar duties.
• Two or more years of professional work experience in information technology network operations and support, including:
• Voice Over IP (VOIP) system administration and Voice system programming
• Conferencing systems
• Quality of Service (QoS)
• Dial plan design and administration
• Demonstrated excellence in customer service skills
• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) related to Network/Wireless technologies
• Demonstrated experience using project management methodology
• Proficient in Microsoft Office and Google Sheets and Docs

Conditions of Employment

OIT employees must comply with screening procedures at state entity locations. A pre-employment background check is required. Some agencies may also require a pre-employment drug test. This position may require travel within the state.

If the posting indicates "remote from anywhere in CO," periodic reporting to the primary state work location is required. Remote work must be performed in Colorado. Relocation to Colorado may be required on day one of employment, with a reasonable timeframe established.

Benefits and Application

We know it's important to support each other, and that means having a healthy balance of work and personal time. Visit our benefits to learn about offerings that support fulfilling lives. Visit our How to Apply webpage to learn about the application process and what to expect after you apply.

Equal Opportunity

The State of Colorado strives to create a Colorado for All by valuing and respecting all Coloradans and by upholding equal opportunity and merit-based hiring. The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals and will provide reasonable accommodations as needed during the application process. For accommodations, contact our ADA Coordinator at ...@state.co.us or (303) ###-####.

This posting may be used to fill multiple vacancies based on business need. The Governor's Office of Information Technology does NOT offer sponsored visas for employment.