Job Details

Customer Service/Support About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. This position will be based onsite at our Las Vegas, Nevada site location. Your Responsibilities Inbound calls from medical professionals, using medical terminology, to request and verify benefits Handle and carefully respond to all customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive Appropriately and professionally communicate with customers Providing support for Health Care Providers Researching benefit information Handle situations which may require adaptation of response or extensive research Accurately document and maintain all interactions Verify each caller according to our verification standards What We're Looking For Qualifications: 1-2 years customer service experience minimum in a medical related field or call center. Over 18 years of age Ability to type 25 wpm High School Graduate or GED Proficient with desktop computer system and the ability to self-troubleshoot Ability to multi-task between talking and typing Excellent Windows operating system and browser skills Strong customer service skills Ability to handle high stress situations and difficult customers/members Availability to work various shifts Resume required Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Emotional Intelligence: Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Proactive approach to problem-solving with a focus on creating a positive customer experience. Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets