Job Details

Job Title

About the Position

The priority for this position will be to ensure that client work orders are entered into the system accurately and in a timely manner and that all standards are followed by the staff to ensure client instructions are followed accurately. This position will also assist in the training of the WOE group.

Responsibilities

Processing and filing a variety of paperwork

Maintains inventory and orders office supplies

Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients

Responsible for proper and timely follow-up of client enquiries or requests

Ensures that work-order write ups are checked and entered accurately and in a timely manner

Prepares source data for computer entry by compiling and sorting information and establishing entry priorities

Enters data and maintains entry requirements by following data program procedures. Reviews output to test for accuracy

Follow up on "On Hold" work orders

Assists with editing or creating CPT's as required

Ensures that ALS Group analytical codes and procedures are being followed

Maintains communication by referring client inquires to Supervisor or client service personnel

Provides input on quality improvements to the department

In consultation with Supervisor, may assist with investigating client enquiries and complaints related to quality issues and suggest proactive actions

Identifies internal and external problems when they arise

Communicates with Client Services/Marketing, Quality and V Branch

Records and files WOE meeting minutes

Attends WOE peer group meetings

Investigates WOE quality and safety incidents and contributes with innovative ideas to improve WOE department quality, safety, and productivity

Responsible for training and monitoring performance of WOE staff

Assists with WOE employee performance evaluations

Assists in keeping WOE staff training records and controlled documents up-to-date

Maintain a positive work environment through active team participation with a focus on quality customer service and maintaining client confidentiality

Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality

Observe established safety regulations and comply with all ALS health and safety policies and procedure

Other duties as assigned by Manager

Qualifications

Thorough knowledge of WOE procedures and methods

Pleasant and professional telephone manner

Organized, highly motivated and customer focused individual

Detail oriented individual with a strong commitment to quality and safety

Ability to work independently and/or as part of a team

Ability to effectively handle a high volume of work and time critical issues

Strong interpersonal and leadership skills along with the ability to exercise diplomacy and tact

Familiarity with Webview and StarLIMS

Familiarity with ALS Group analytical codes and procedures

Strong keyboarding skills with an emphasis on accuracy

Excellent English communication skills both written and verbal

Excellent computer skills including MS Word, Excel and Outlook

Minimum 2 years work experience in a commercial minerals' laboratory or minerals sample preparation required

Minimum 1 year experience working within a data entry capacity required

Completion of an office administration certificate or diploma preferred

Background in Chemistry and/or a related field would be an asset.

Manual dexterity to perform intricate and/or repetitive tasks

Wear issued personal protective equipment (PPE) such as dust masks, gloves etc., when required

Ability to stand for a full shift

Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities

Please note that ALS operates 24/7 and will require day, afternoon, and graveyard shift work including weekends.