Job Details

Join to apply for the Financial Planner- Remote role at MyComputerCareer

This range is provided by MyComputerCareer. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$38,000.00/yr - $40,000.00/yr

Overview

About MyComputerCareer (MyCC): At MyComputerCareer, were transforming lives through tech education. Our mission-driven team is dedicated to helping students achieve life-changing careers in IT. With a family-like culture rooted in Love, Customer First, Excellence, and Ethics, were focused on making a lasting impact. Join us and be part of a dynamic, fast-paced environment where your contributions truly matter.

Location & Schedule

Location: Remote

Schedule is subject to change: Monday/Wednesday 11am - 9pm EST; Tuesday/Thursday 10am - 7pm EST; Friday 10am - 6pm EST; Saturday may rotate working a Saturday once a month or as needed.

Responsibilities

• Provide financial aid assistance to prospective and enrolled students.
• Support the Director of Financial Planning and Financial Counselor Manager in maintaining Financial Aid Programs and compliance.
• Assist Veterans in the completion of the VA Benefits Application.
• Ensure compliance and confidentiality with all federal, state, and internal policies and procedures.
• Provide clerical support to both the Director of Financial Planning and Financial Counselor Manager.
• Counsel prospective students on financial aid eligibility and payment options.
• Work closely with other Financial Planners and staff toward departmental goals.
• Answer questions or requests from students and parents regarding financial aid programs and eligibility.
• Perform other duties as assigned.
• Following an initial 60-day training period, participate in specialized training to manage simultaneous calls with students; by the 90-day mark, demonstrate proficiency in handling dual calls and supporting students.

Qualifications

• High School Diploma/GED required
• Associate and/or Bachelors Degree preferred or a combination of education and experience
• 2 years customer service experience preferred
• Financial Aid experience preferred but not required
• Proficiency with MS Office, Internet navigation, and learning database software systems
• Salesforce experience a plus

Key Competencies

• Providing exceptional customer service in all situations
• Strong computer skills and commitment to technology
• Effective oral and written communication
• Maintaining customer confidentiality
• Ethics and integrity
• Positive, helpful attitude

Physical and Cognitive Demands

The physical and cognitive demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Listen to potential students and provide accurate verbal and written feedback.
• Analyze financial aid paperwork and identify concerns or areas for improvement.
• Frequent movement around the office.
• Maintain high cognitive function to effectively assist students.
• Stoop, kneel, or crouch as needed in the office environment.
• Lift up to 25 lbs as required.

The above job description is not intended to be an all-inclusive list of duties. We are an Equal Opportunity Employer.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance and Sales
• Higher Education

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