Job Details

Desktop Support Engineer L1 at Iron Systems, Inc

Responsibilities

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good knowledge of DHCP, DNS
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Strictly adhere to defined Service Level Agreements (SLA's)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base

Qualifications

• Good communication skills
• Knowledge of Office 365 support
• Knowledge of DHCP, DNS
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices

Good To Have Skills

• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network). Includes physical server, network device, and storage support tasks

Note

• Engineers are expected to bring their own protective eyewear and composite-toed shoes.
• All remaining safety gear will be provided onsite.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting