Job Details

Staff Software Engineer – Agentic Workflow

3 days ago Be among the first 25 applicants

Company Overview

ServiceNow is a global market leader in AI‑enhanced cloud technology, serving over 8,100 customers, including 85% of the Fortune 500. The intelligent platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.

Job Description

We are seeking a Staff Agentic Software Engineer to lead the design and engineering of next‑generation AI agentic workflows in ServiceNow Global Cloud Services OODP (Observability and Ops Data Platform) Team. This role sits at the intersection of workflow automation, AI/LLM technology, and enterprise software engineering.

• Lead the design and development of agentic workflows that leverage LLMs and autonomous agents to automate complex, multi‑step business processes.
• Architect and implement AI agent frameworks to orchestrate planning, tool use, and collaboration across systems.
• Define, standardize, and maintain reusable workflow components (retrieval modules, planners, memory, state machines, execution engines).
• Collaborate with UX engineers, product managers, and domain experts to ensure workflows are human‑centered, safe, and transparent.
• Build integrations with observability platforms, APIs, and other data sources.
• Apply RAG, structured knowledge grounding, and guardrails to ensure accuracy and reliability of AI‑driven workflows.
• Mentor engineering teams in agentic workflow design patterns and share expertise in LLM orchestration at scale.
• Partner with research and data science teams to evaluate LLM models, optimize prompting strategies, and measure workflow efficiency, reliability, and trust.
• Drive continuous improvement by identifying opportunities for automation, optimization, and AI‑first redesign of existing processes.
• Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer‑specific needs.
• Integrate automated testing into development workflows to ensure consistent quality across releases.
• Participate in design and code reviews, ensuring best practices in performance, maintainability, and testability.
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality.

Qualifications

• 8+ years of software engineering with a track record of delivering high‑quality products; bachelor's degree or 6+ years with a master's, plus 3 years experience in production AI workflows.
• Proven experience designing and deploying LLM‑powered workflows or AI agents in production environments.
• Strong expertise in agentic AI orchestration frameworks, planner‑executor, and multi‑agent architectures.
• Strong Java, Python, and REST API experience backed by data structures, algorithms, and software design fundamentals.
• Experience with CI/CD pipelines, containerization (Kubernetes, Docker), and cloud‑native deployment for AI‑driven services.
• Excellent troubleshooting, debugging, and performance optimization skills for complex workflows and distributed agents.
• Strong collaboration and cross‑functional communication skills to work with UX, product, and AI research teams.
• Preferred: Hands‑on experience with UI/UX engineering in JavaScript/TypeScript and modern UI frameworks (React, Next.js, Vue, Angular).
• Preferred: Familiarity with responsible AI principles (bias mitigation, safety, transparency) and monitoring tools for AI/agentic workflows.
• Preferred: Experience with observability tools (Grafana, Prometheus, Elastic) and ServiceNow platform development.

Why Join Us

• Build and deliver high‑impact software that powers digital experiences for millions of users.
• Collaborate in a culture that values craftsmanship, quality, and innovation.
• Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.
• Be part of a culture that encourages innovation, continuous learning, and shared success.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, disability, gender identity, or any other category protected by law.

Accommodations

If you require a reasonable accommodation to complete any part of the application process, please contact our Accessibility team for assistance.

Export Control Regulations

Positions requiring access to controlled technology are subject to export control regulations. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Location

Carson City, NV

Contact

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.