Job Details

Description

About Us:

DOXA is an award-winning specialty insurance platform that acquires and develops niche-market insurance program administrators, underwriting companies, and distribution partners including MGAs, MGUs, brokers, and direct-to-consumer operators. We provide centralized sales, marketing, underwriting, and operational support that helps our companies unlock their full growth potential.

With hundreds of custom specialty insurance programs and partnerships and more than 20,000 agent and broker relationships nationwide, DOXA's rapid growth is reaching new heights.

Our rapid evolution means we can deliver on something most companies just talk about; building a workplace where talented professionals are drawn to the impact they can make. We offer competitive benefits and compensation, but what really differentiates us is our culture empowerment and commitment to innovation in the specialty insurance space.

If you're an ambitious professional looking to evolve your career, we'd love to talk. Ready to join a community of experts redefining the specialty insurance space?

Why Odds On Promotions?

Odds On Promotions, an entity of DOXA, is seeking a client-facing System Support Technician (SST) to configure, test, and deploy promotional hardware and software. This role supports clients through setup, troubleshooting, and post-deployment adjustments, while also working with internal teams to identify issues, test new features, and create user-friendly documentation and demo videos. Additional duties include maintaining deployment tools, assisting with hardware handling, and providing basic IT support. Strong attention to detail, communication skills, and a customer-focused mindset are essential.

Benefits:

DOXA Insurance Holdings offers employees an excellent work environment with opportunities for growth. We offer flexible work schedules and casual work attire & environment. Our compensation package includes vacation and sick compensation, health, dental, vision, life, and long-term disability insurance, and a matching 401(k) plan. This position will be in office.

Responsibilities:

• Set up, test, and deploy promotional hardware and software.
• Provide technical support for promotional systems, troubleshooting issues as needed.
• Work closely with sales, marketing, operations, and development teams to enhance products, software, and customer support offerings.
• Configure and maintain deployment tools, including Microsoft Deployment Tool (MDT) and Kiosk Management Deployment Tool.
• Log and track support requests and their resolutions for future reference.
• Develop white papers and documentation for both internal teams and external clients.
• Produce demo videos for products and games.
• Support equipment loading/unloading and assist with internal IT tasks as needed.
• Participate in an on-call rotation that includes evenings and weekends.

Requirements:

• Foundational knowledge of networking concepts, including DNS, TCP/IP protocols, PowerShell scripting, certificate-based security, and SQL Server installation and configuration.
• Familiarity with IIS, including managing web services and configuring application pools.
• Proficient in using remote access tools such as LogMeIn, Dameware, Remote Desktop Protocol (RDP), and VPNs.
• Strong customer service skills with the ability to communicate clearly and empathetically with users of varying technical skill levels.
• Proficient in office productivity software and general computer applications.
• Skilled in computer hardware management, including diagnosing and repairing hardware issues.
• Experience in Tier 3 support roles (Tier 3 Help Desk, Endpoint Specialist, Desktop Support Engineer, Systems Support Engineer) preferred