Job Details

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Fastly helps people stay better connected with the things they love. Fastlys edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers applicationsas close to their end-users as possible at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastlys customers include many of the worlds most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Posting Open Date: October 9, 2025

Anticipated Posting Close Date*: December 1, 2025

*Job posting may close early due to the volume of applicants.

Commercial Account Manager

If you are a good communicator who enjoys establishing relationships, solving problems, and scaling your impact, we want you. The Commercial Account Manager will be part of our growing team and work with Sales, Customer Support, Product and technical teams to deliver a flawless customer experience at scale. You will be responsible for monitoring account health, uncovering growth opportunities, leading renewals, providing product feedback and being a customer advocate. In this role, you will work with internal and external contacts and will need to balance multiple requests. Success directly ties to creating additional value for our customers.

What Youll Do:

• Maintain existing and drive new customer spend across a large group of customers
• Use automation and technology (including Salesforce and Outreach.io) to streamline engagement, accelerate adoption, and improve customer sentiment
• Evaluate the customer journey to provide insight around key milestones
• Monitor relationship and account health for customers, using playbooks to execute key activities
• Act as a customers primary contact, aligning internal resources as needed (including Sales, Sales Engineers, and Technical Account Management)
• Collaborate with the product and marketing teams to provide customer feedback and insights

What Were Looking For:

• 2+ years in a role focusing on customer relationship development and growth
• Strong customer service; professional and friendly demeanor
• Thrives in a multitasking environment, with an ability to prioritize
• High detail orientation and outstanding organizational skills
• Commitment and ability to continually learn new technology and skills
• Independent, self-disciplined and possess strong verbal and written communications skills
• A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts

Well Be Super Impressed If You Have Experience in Any of These:

• Experience in a Tech Touch CSM role
• Experience with Content Delivery Networks (CDN) and/or Cybersecurity

Work Hours:

• This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements:

This position is open to Hybrid And Remote Work Locations.

The preferred locations for this position are:

• New York, NY

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

There is a strong preference for Hybrid near a local office. However, we may be willing to consider remote candidates within the US.

This position may require travel as required by your role or requested by your manager.

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Compensation

The On-Target Earnings for this role is a $96,000 base, $32,000 variable with an OTE of $128,000. On-Target Earnings consists of a combination of annual base pay and sales compensation variable target. The standard pay split for this role (i.e. base pay vs. variable target %) is 75% / 25%.

Benefits

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2025, we offer 11 paid local holidays, 11 paid company wellness days.

Employment type

Full-time

Seniority level

Associate

Job function

Customer Service and Sales

Industries

Software Development and Computer and Network Security