Job Details

Job Description

Located along Lake Tahoe in the Sierra Nevada, Harrah's and Caesars Republic Lake Tahoe properties are the premier employer of choice.

Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US.

• Professional and leadership development

• Paid breaks and a free meal during each shift

• PTO/FTO

• Access to the on-site team member gym

• Health and Wellness benefits after 90 days of service

• On-site Wellness Center and monthly health and wellness initiatives

• Employee Assistance Program

• Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University

• Optional 401(k) plan eligibility after 90 days of service

• Sign on bonus for select positions

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds that immerse, inspire and connect you". We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

JOB SUMMARY:

Manages the rooms control command center as "one-stop-shop" for all phone request and VIP services calls. Responsible for coordinating room vacancies, room assignments, reports, express checkouts, and other reservation status changes on a daily basis.

KEY JOB FUNCTIONS:

• Responsible for coordinating diamond/seven star room assignments, event reservation requests, limo reservation requests, wholesale reservation requests and same day room reservation requests. Ensures proper follow through if the involvement of other departments is needed.

• Works closely with related departments such as casino marketing, front desk and housekeeping to ensure excellent guest service.

• Ensure that guest needs and special requests are met. Invoking service recovery when appropriate.

• Prepare daily agenda (upgrading, sales/junket groups, etc.)

• Answer all phones directed to the Front Office/VIP.

• Responsible for placing all guest requests to the housekeeping department, documenting the request and guest follow up.

• Complete back to back reservation extensions for day of extensions.

• Complete express checkouts and due outs.

• Monitor unassigned rooms and contact guest upon room readiness.

• Pre-assign all VIP special requests.

• Promote and maintain constant communication between all departments.

• Expected to streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value.

• Maintains accuracy within accommodation availability.

• Empowered to ensure that customer's complaints/problems/issues are handled in an effective, prompt and courteous manner.

• Complete required paperwork for various front desk transactions and input information into the computer.

EDUCATION and/or EXPERIENCE:

• High School graduate or equivalent is required.

• Minimum one-year customer service experience

QUALIFICATIONS:

• Literate and fluent in English

• Ability to coordinate multiple tasks simultaneously.

• Must perform duties with a sense of urgency.

• Excellent oral and written skills.

• Must be able to type at least 25 wpm.

• Must be able to pass a simple mathematics test.

• Ability to identify problems/issues and resolve quickly

• Ability to handle difficult and demanding guests

• Must possess strong interpersonal skills

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

• Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

• Must be able to sit or stand for long periods of time.

• Visual and auditory range must include immediate environment.

• Mobility to move about the property

• Must have the manual dexterity to operate a computer and other necessary office equipment.

• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.

Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

About Us

At Harrah's and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah's and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America's largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe's year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell's Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah's & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth's most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah's believes a successful company starts with satisfied employees. Whether it's professional advancement or personal recognition, Harrah's provides accolades and incentives as you move along your career path.