Job Details

Fire Service Technician V

Be part of the future!

We are oneteam,dedicated to working collaboratively to createthe purposefulsolutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, andwe'llgive you the space and opportunities to grow and succeed. We are committed tomakea difference.

What we offer:

• Competitive Starting Pay

• Paid Training

• Global Advancement Opportunities

• Company Vehicle (as applicable)

• Referral Bonuses

• Comprehensive Benefits

• Medical/Dental/Vision insurance

• Health Savings Account (HSA)

• Life Insurance

• 401(k) savings plan with company match

• Short-Term and Long-Term Disability

• Employee Assistance Program

• Wellness Program

• AndMore!

What you will do:

• Receive service calls from Service Resource Center, including a brief description of equipment/systemmalfunctions

• Contact customer representative andascertainequipment/systemsproblems

• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customersites

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repairequipment

• Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems includingSimplexGrinnell

• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs,schematicsand operational productmanuals

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customersatisfaction

• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers

• Obtain customer signature upon completed service callassignment

• Participate in a scheduled On-callrotation

• Help to train or mentor others on the serviceteam

• Provide our customers with the highest level of service to solve building inefficiencies and resolveservice relateditems. As a trusted advisor to ourcustomersyou will provide solutions and outcomes at the time of service

• Perform other duties asassigned

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.

• Organize and effectivelyutilizetechnical resources, information, material, and support toassureefficient execution of all assigned tasks.

• Candidatemustpossessexcellent written/verbal communication and outstanding customer service skills.

• Position involves the programming of fire alarm, security, and access control system panels.

• Experience CCTV and IT and IPnetworksa plus.

• Complete andsubmitallrequiredtask-related, activity, productivity, and other documentationin a timely manner.

• On callandafter hoursworkrequiredon occasion at customerneed.

• Provide recommendations and solutions to ensurefacilityis running efficiently to include upselling opportunities.

• Provide quotes to support recommendations and solutions.

What we look for:

Required

• 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.

• NICETllLevel II certification- Preferred

• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.

• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.

• High School Diploma or equivalent

• Ability to follow verbal and written instructions.

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings,etc

• Ability to work flexible hours including weekends to meet customer requirements.

• Overnight travel may berequired.

• Demonstratea high levelof customer service.

• Maintain truck inventory to ensuretimelyresponse to customer needs.

• Ability to adhere to, implement, andfollow safety guidelines and procedures at all times.

• Strong organizational skills, positive attitude, andan abilityto learn quickly.

• Possess a valid driver's license and driving record that meets company requirements.

• Retain any licensesthat are requiredby National,Stateand Local codes.

HIRING HOURLY RANGE: $30.80 - $40.38 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at