Job Details

Job Title

To provide superior service to Caesars Entertainment guests by seeking opportunities to be of service, maintaining highly visible patrols to ensure a safe gaming experience, and assuring quality support to other departments so they may serve guests more effectively.

Key Job Functions

• Assists guests by giving directions and answering questions in a friendly and courteous manner.
• Investigates all accidents on Harrah's/Harveys premises.
• Assists injured guests and applies first aid and/or CPR as necessary until professional help arrives.
• Checks identification of guest to ensure that only those 21 years of age and older are allowed in gaming areas.
• Patrols the parking lot and garage by car or van.
• Monitors and observes the casino, parking lot and garage for disturbances, crimes, fire hazards and undesirable persons and reports these issues to Security supervision.
• Escorts employees with monies.
• Completes written reports as assigned.
• Controls and directs traffic as needed.
• Ensures the delivery of great customer service.

Education and/or Experience

• High school graduate or equivalent preferred.

Qualifications

• Proven ability to maintain confidentiality of the material being handled.
• Literacy and fluency in English.
• Must have a valid Drivers' License and clean driving record.
• Have current CPR certification or be able to obtain certification within 90 days of hire date.
• Must be 21 years of age.
• Report writing skills.
• Computer literacy required.
• Ability to obtain a license from the Nevada Gaming Control Board.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures.

Physical, Mental and Environmental Demands

• Auditory and visual fields must include immediate environment.
• Ability to move quickly in response to emergency situations.
• Ability to deal with violent situations by verbally de-escalating them or by physically restraining a violent person.
• Ability to rapidly climb 18 flights of stairs to provide assistance during an emergency.
• Must be able to bend, lift up to 45 lbs. and to carry the weight up to 20 feet.
• Must be able to restrain, or assist in restraining a person of up to 200 lbs.
• Must be able to walk/stand up to 8 hours per day.