Job Details

Client Services Representative

Logistics

$60,000k-$65,000k per year

Monday-Friday 7:00am-4:30pm

Reno, Nevada (Onsite)

Permanent Opportunity

Why You'll Love This Job:

• 15 PTO days + 3 sick days + 2 personal days
• Full benefits, life insurance, and 401K
• Opportunities for advancement

What You'll Do:

• Interact with clients and build relationships with them while ensuring their needs are being met
• Work with management to resolve complex client problems or disputes in a professional manner
• Keep records and documentation of client interactions for training purposes
• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
• Work within the warehouse and with the Team to coordinate exceptional client satisfaction

What We're Looking For:

• Prior experience in customer facing roles
• Bachelor's Degre preferred
• Understanding of logistics/warehouse management
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls
• Superior organizational and time management skills
• Knowledge of customer service programs and databases, or the ability to learn new software quickly

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