Job Details

divh2Loan Servicing Quality Assurance Analyst/h2pCome join our amazing team and work a remote schedule! The Loan Servicing Quality Assurance Analyst position will be responsible for applying proven analytical, problem-solving, and testing/validation skills to ensure CMSs loan servicing business units are in compliance with all internal policies and procedures, adhering to federal, state, local and governmental regulatory requirements, and investor/product specific guidelines. Testing conducted may encompass life of loan processes. Perform all duties in accordance with the companys policies and procedures, investor guidelines, and all US state and federal laws and regulations, wherein the company operates. The approved target pay range for this position is $29.00 - $31.00./ppWhat youll do:/pulliComplete a thorough assessment of document provisioning and/or remediation plans assigned and identify items that require clarification./liliEvaluate process remediations received from servicing business units and determine if plan is sufficient to ensure compliance./liliCreate and maintain documentation of processes, reports, applications, and procedures as per department policy./liliConduct testing for internal and external low/medium risk findings to ensure successful plan implementation of resolution and that finding is remediated. Testing must be conducted accurately and in accordance with established testing timelines and standards./liliIdentify exception based on testing performed and notify department management of any observations that are outside of the testing scope but require action./liliObtain approval of testing as documented by department procedure or at the direction of management./liliPerform loan data analysis to validate and communicate test results to servicing business unit as outlined by department management./liliPerform recurring testing as assigned./liliResearch external or internal findings, propose initial response(s) to business units, obtain approval if modifications are made to business unit responses ensuring responses are submitted timely to internal and external parties./liliUtilize SharePoint and other systems to track all assignments and update the status accordingly./liliEscalate issues of risk concern to management and maintain appropriate data integrity and confidentiality./liliFollow department procedures for shared mailbox use./liliPerform assigned compliance testing as assigned and promptly escalate compliance concerns./liliPerform other duties as assigned./li/ulpWhat youll need:/pulliHigh school diploma required; bachelors degree or equivalent job experience preferred./liliThree (3) or more years experience in mortgage/loan servicing./liliTwo (2) or more years experience with quality data analysis, testing and reporting./liliKnowledge of mortgage industry terminology, including knowledge of prominent general servicing and default timelines./liliKnowledge of utilizing loan servicing technology to research, validate and obtain information./liliProficient in MS Office with basic skills in Excel./liliStrong analytical, problem solving, collaboration and technical skills./liliStrong time management skills./liliAbility to adapt to changes and work under pressure to meet deadlines./liliAbility to understand, remember, and communicate routine, factual information./liliAbility to organize thoughts and ideas into understandable terminology./li/ulpOur Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope youll consider joining our growing team of uniquely talented professionals as we transform residential real estate./ppWhat We Offer:/pulliComprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed./liliAccess to several fitness, restaurant, retail (and more!) discounts through our employee portal./liliCustomized training programs to help you advance your career./liliEmployee referral bonuses so youll get paid to help Carrington and Vylla grow./liliEducational Reimbursement./liliCarrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org./li/ulpNotice to all applicants: Carrington does not do interviews or make offers via text or chat./ppCarrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company./p/div