Job Details

Pay range (depending on experience): $30-40/hr.
Schedule/Shift: Full Time, Monday-Friday, Day Shift
Responsibilities:
* Assign clinical team members upon patient admission to ensure continuity of care.
* Field patient care calls and assign staff to address emergent needs.
* Support the clinical and marketing teams in obtaining records for compliance in Assisted Living and Skilled Nursing Facilities.
* Assist Case Managers with medication re-orders and supply ordering as needed.
* Coordinate Face-to-Face (F2F) visits for patient re-certifications; manage SNF MD/NP visit schedules.
* Prepare re-certification worksheets for Interdisciplinary Group (IDG) meetings and assist with scheduling and facilitating IDG.
* Ensure IDG Medical Director coverage is maintained.
* Run weekly stand-up meetings with Case Managers and the Scheduling team to assign LVN visits appropriately.
* Generate compliance reports for newly admitted patients to ensure timely completion of SC and MSW visits.
* Make welcome calls to new admissions in collaboration with the DPCS or Clinical Manager.
* Provide backup support to Scheduling and Intake Coordinators as needed.
* Maintain compliance with all state, federal, and CHAP regulations regarding referrals and intake.
* Implement and improve work methods and procedures to ensure policy-aligned admissions.
* Foster and maintain positive relationships with referral sources.
* Participate in quality assessment and performance improvement activities.
* Maintain comprehensive knowledge of community resources and assist referral sources when needed.
* Perform additional duties as assigned by management.
Qualifications:
* Current LVN license with a minimum of one (1) year of experience in a healthcare office, preferably in hospice.
* Proficient in computer systems and documentation.
* Strong customer service and time management skills.
* Working knowledge of healthcare regulations, CHAP standards, and payer practices.
* Excellent communication, negotiation, and public relations abilities.
* Demonstrates professionalism, emotional intelligence, and the ability to work across all organizational levels.
* Strong commitment to excellence and alignment with company values.
* Highly detail-oriented, organized, and capable of managing competing priorities.
* Flexible schedule availability to meet business needs.
* Team player with a collaborative, resourceful, and safety-conscious mindset.
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