Job Details

divh2First Notice Of Loss Representative I/h2pPlease note: We are unable to consider candidates residing outside of the United States. In addition, applicants residing in the following states are ineligible for employment at this time: California, North Carolina, Washington State, Illinois, and/or Oregon./ppWho We Are/ppWe are in the business of subrogation companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs./ppOur business is driven by our Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success./ppWere passionate about throwing company events that bring us together and celebrate each others achievements. Were also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance./ppJoin our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere./ppWho Were Looking For/ppWere looking for someone comfortable receiving inbound calls who can positively interact with our customers. As an First Notice Of Loss (FNOL) Representative I, we expect you to provide quality inbound communication services while recording First Notice Of Loss (FNOL) claims. These FNOL claims are used to report damage to our clients property./ppTiered Support Bonus System/ppThe following bonus structure is based on total fees generated across CMR during the month. Bonuses are paid per pay period on the paycheck following the period in which it is earned. This is additional money earned for doing your job!/pulliLevel 1 = $105/liliLevel 2 = $150/liliLevel 3 = $205/li/ulpFNOL Incentive Program/ppThis program is specifically for FNOL team members and offers high-performers an opportunity to earn more per month, in addition to CMRs tiered support bonus system. The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned./ppOn a Typical Day, Youll/pulliAccept inbound calls from engineers, technicians and other field operators reporting FNOL/liliCommunicate effectively while entering data accurately into a customized database/liliReport underground damage to locate companies when applicable/liliProvide outstanding service to customer representatives/liliAnalyze photos and map the correct location/li/ulpStuff You Should Know/pulliYou may be assigned to work on special projects/liliThe department functions 24/7/365, with multiple schedules to choose from!/liliThis position is fully remote/li/ulpRequired Skills Abilities/pulliAbility to type a minimum of 55 wpm, error free; a typing test will be required/liliFully competent with Microsoft Excel, Word, Outlook, PDFs and internet searches/liliAdvanced phone and verbal communication skills/liliActive listening skills/liliExcellent written communication skills/liliExcellent reading skills; must be able to read and follow a script/liliMust be able to analyze and interpret photos to determine damage/liliMust establish an appropriate work environment within their home for work purposes; CMR provides the necessary computer equipment/li/ulpExperience/pulli6 months to 1-year previous customer service call center experience required/liliExperience with Microsoft Teams a plus/liliHigh School Diploma or equivalent/li/ulpOkay, But What Are the Perks/pulliPaid time off/liliPTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year/liliCMR pays $50/month towards your internet service cost/liliCMR is a 4-year running winner of The Oklahoman Top Workplaces!/li/ulpPre-employment drug screenings and criminal background checks are mandatory/ppCMR offers a full menu of benefits including a matched 401k/ppCMR is an Equal Opportunity Employer/p/div