Job Details

The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Material, Homes, and Health Care, contribute to the development of society by anticipating the changing needs of those around the world. We look for candidates that offer a fresh perspective and a variety of skills to help us achieve our commitment.

We are currently seeking applications to fill the following job opening:

Company:
Asahi Kasei America, Inc.

Job Description:

We are seeking a Sr. IT Support Analyst to install, modify, and repair hardware and software systems while providing technical support and training to ensure smooth computer operations that enable end users to perform their business tasks effectively.

You will resolve incidents reported by users, internal IT colleagues, or system alerts, as well as participating in both local and global projects. All incidents and service requests must be properly logged and managed within the ITSM system. Additionally, you will serve as a mentor to junior staff and act as a liaison between IT and the businesses within your scope.

Our International IT team, part of Asahi Kasei America, supports over 100 companies owned by Asahi Kasei. If you enjoy face-to-face interaction with internal users and thrive in an environment dedicated to providing global IT solutions, we encourage you to apply!

Primary Location: FOCUS Companies, Las Vegas, NV

Additional Locations: You may also support other locations with a small number of users without dedicated IT support. Details will be discussed with your manager, and assignments may vary based on business needs.

Work Schedule: Hybrid work is available after 3 months of on-site training, with a requirement to be on-site at least 2 days per week. You may be required to visit additional days based on the needs of the business.

Benefits

• Competitive compensation with bonuses
• Great health benefits
• Paid time off
• Paid company holidays
• Strong company match to 401(k) contributions
• Tuition reimbursement program
• Paid parental leave

RESPONSIBILITIES AND DUTIES

Service Desk

• Mainly support users, during available time providing support globally, support remote locations as assigned.
• Prioritize incoming incidents, requests, problems and tasks to give realistic and reliable dates to requestor.
• Analyze, monitor, and resolve those incidents, requests, problems and tasks.
• Escalate when required to appropriate global group or external vendor/customer.
• Track all steps through to final resolution in the ITSM system for traceability.
• Document resolution in knowledge base when relevant.
• Follow up and confirm provided resolution with requestor.
• If on-site support is needed, business trip to other sites.
• Accomplish tasks independently and be able to follow complex procedures.

Global work

• Work globally in teams to provide/establish global standards.
• Coordinate local/global IT project tasks with global IT team.
• Evaluate resolutions and find ways to prevent future issues (root cause analysis).
• Onboarding and training of new IT Support staff.

Business liaison

• Continuously looking for improvement in IT-related areas to increase business efficiency.
• Prepare site notices, user guides and trainings to inform users about IT topics.
• Act as IT representative on local site by frequent communicating to individuals.

IT Asset Management

• Drafting purchase order and getting quotation from Vendor about IT assets based on user request.
• Make sure location, figures and proper management.
• Provide local site IT budget forecast proposal (capital and expense) including monitoring and documentation.

QUALIFICATIONS / REQUIREMENTS

Technical competencies

• Working knowledge of supporting Microsoft office (Outlook, Excel, Word, Skype Teams and SharePoint), Intune or mobile device management systems.
• Service Now or other ticketing system experience required.
• Working Knowledge of Microsoft management systems: Intune, Exchange and Entra.
• Extensive problem solving, analytical and logical approaching skills.

Non-technical competencies

• A team player with excellent oral and written communication skills.
• Customer service oriented and reliable.
• Pro-active, self-starting, making it happen, independent, flexible, curious for issues.
• Business level English skill.
• Business trip is 5% of working time.

Education /Experience:

• Associate degree in IT or related field.
• Any Microsoft or ITIL certification is a plus.
• Two to Five years of On-site/Off-site IT support experience.

Location Information:

You will primarily support your main location (FOCUS Companies in Las Vegas 80%+ of the time) and occasionally visit other companies in the Phoenix area that may lack dedicated IT support. You will also cover additional locations during the IT support person's PTO. Flexibility to assist where needed as part of a global IT team is essential.

Here are the local companies you will likely visit on an as-needed basis:

• Austin Companies - Glendale, AZ
• Brewer Companies - Phoenix, AZ
• Door Sales & Installation - Tempe, AZ
• Erickson Framing - Chandler, AZ
• Focus Companies - Las Vegas, NV - Primary location
• Synergos - Scottsdale, AZ

#LI-LH1

#Hybrid

As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment.