Job Details

Stock Associate Job Description

Job Title: Retail Stock Associate

Department: Retail

Reports To: Store Manager or Retail Supervisor

Job Summary: The Retail Stock Associate provides excellent customer service for both internal and external guests. He or she ensures merchandise is transferred from the receiving dock to the sales floor. The Retail Stock Associate receives, unpacks, and delivers merchandise. He or she ensures that the back stock is put away in the stock rooms. All retail Team Members should be outgoing, upbeat, energetic, and dependable.

Education: High School Diploma required. Any combination of education, training or experience that provides the required knowledge, skills, and abilities.

Licenses / Certificates: Ability to obtain/renew all government required licenses or certification, specifically an Alcohol Awareness Certification, and Health Card where applicable.

Essential Functions / Duties: Overview

The Retail Stock Associate must be able to safely lift up to 50 pounds, push and pull heavy loads and work standing for 90% of the day. He or she will be required to work in a fast-paced environment that is physically demanding.

Appearance

• Ensure uniform standards are adhered to. Always wear a uniform that is clean and neatly pressed. Name tag should be worn at all times.

Customer Service: both internal and external customers

• Maintain customer service levels in accordance with Family Style Service standards
• Acknowledge and greet guests with a smile
• Be knowledgeable about the Caesars Rewards program and the benefits it offers the guest
• Be courteous and create a warm, friendly atmosphere for the guest
• Be knowledgeable of the hotel property and the amenities it has to offer

Teamwork

• Communicate all daily activities to the next shift on duty
• Partner with fellow Team Members to create a strong team
• Communicate daily activities to the Supervisor on Duty
• Adhere to company guidelines on attendance and tardiness. Clock in and out as directed based on the schedule

Stock Management

• Receive the shipments in a timely manner
• Receive, unpack, and put away or transfer the daily deliveries of merchandise
• Receive in DC shipments and notify Supervisor on Duty if there are discrepancies
• Deliver and replenish beverages
• Receive orders of Pepsi, liquor, wine, and beer
• Receive requisitions from the loading dock
• Follow delivery schedule set forth by the Retail Manager
• Transport merchandise from the receiving dock to the store locations
• High volume retail stores require additional physical labor to stock coolers and transport stock from remote storage locations
• Ensure all the necessary supplies are delivered to the stores (bags, tissue, bubble wrap, etc.)
• Complete stock counts as requested
• Maintain and manage stock areas
• Inform the Supervisor on Duty if there are overstock items or out of stocks
• Complete on hand logs where applicable for the stock room areas
• Monitor alcohol and beer inventory and assist with ordering where applicable
• Assist in completing store to store transfers

Housekeeping

• Participate in stock room cleanliness by dusting and keeping all areas neat and uncluttered
• Inform Supervisor on Duty if there are any maintenance concerns (lights, etc.)
• Collect and dispose of trash where applicable

Miscellaneous

• Attend mandatory meetings and training sessions
• Complete job assignments as directed by the Supervisor on Duty
• Assist with Team Member sales events, physical inventories and special events as requested

Job Specifications / Requirements

Physical Extent

Standing- Hard Floors, Sitting, Hearing, Walking, Reaching, Observing, Balancing, Throwing, Smelling, Climbing, Lifting, Turning, Carrying, Kneeling, Running, Pushing, Stretching, Bending/stooping, Pulling

Worker Characteristics Extent

Planning, Directing others, Writing, Using arithmetic, Discriminating colors, Working rapidly, Working at various temperatures, Making decisions, Concentrating amid distractions, Reading, Remembering names & faces, Remembering details, Examining & observing details

Working Conditions Extent

Inside, Wet, Hot, Humid, Noisy (in some stores), Dry, High places, Outside, Dirty, Odors (in some stores), Hazards, Gloves, Cold, Changing temperatures

Key

Light 0% - 30% of job, Moderate 31% - 60% of job, Heavy 61% + of job

Caesars Entertainment Standards

Position: Stock Associate

Guest Interaction/Customer Service: both internal and external customers

1. Team Member readily smiles and maintains an engaging expression
2. Team Member makes eye contact and keeps focus on the guest
3. Team Member is courteous and create a warm, friendly atmosphere for the guest
4. Team Member is extremely well-spoken/eloquent, avoids slang and phrase-fragments
5. Team Member conveys enthusiasm
6. The guest's name is used effectively as a signal of recognition, but discreetly
7. Team Member proactively approaches the guest whenever possible; guests on queue are acknowledged
8. Team Member exhibits a genuine sense of interest and concern for guest's satisfaction
9. Team Member proactively offers additional products and services
10. Team Member exhibits an understanding of all product assortment in all retail stores to help facilitate the customers' decision-making process
11. Team Member promotes the selling of merchandise and is able to up-sell merchandise.
12. Team Member exhibits the ability to anticipate needs, not always requiring prompting by guest
13. Team Member always uses proper telephone etiquette
14. Team Member does not decline any request without offering appropriate alternatives
15. Team Member is well informed about entire hotel, Caesars Rewards program or obtains effective and prompt assistance
16. Team Member assists guest in finding the product requested even if it means calling other stores
17. Team Member complies with uniform standards; uniforms are neatly pressed, clean and in good condition and name tag is worn at all times
18. Team Member is extremely well groomed
19. Team Member will refrain from casual posture (examples: leaning on counters, hands in pockets and arms crossed)
20. Team Member and supervisor will graciously accept tips if they are offered. Soliciting tips is not permitted at any time.
21. On departure, Team Member specifically thanks the guest, ensures their satisfaction, and makes a further polite remark such as inviting back

Daily Operations

1. Team Member responds to communications in a timely manner
2. Team Member receives shipments in a timely manner, vendor orders and DC deliveries
3. Team Member ensures all receiving, unpacking, and sorting is completed within allotted amount of time set by property management
4. Team Member receives in DC shipments and will notify Supervisor on Duty of any discrepancies
5. Team Member receives vendor orders and will notify Supervisor on Duty of any discrepancies
6. Team Member receives requisitions from the property
7. Team Member ensures that all vendors comply with vendor log, signing in and notifying supervisor of visit
8. Team Member should be able to push and lift up to 50 lbs.
9. Team Member transports merchandise from delivery areas to stores as well as stockrooms
10. Team Member notifies supervisor of out-of-stock items and slow sellers
11. Team Member maintains neatness and cleanliness of all areas (stores, stockrooms, and warehouse)
12. Team Member ensures that all necessary supplies needed for daily sales practices are delivered to stores when requested (bags, tissue wrap, etc.)
13. Team Member assists in pulling, delivering, and stocking