Job Details

[Customer Service / Remote] - Anywhere in U.S. / Up to $29 per hour / Medical, dental & vision / 401k match - As a Customer Support Specialist at AIA Contract Documents, you will: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner; Use Zendesk (or other customer support software) to manage and track customer interactions, ensuring all requests are handled promptly; Resolve customer complaints and issues by providing accurate information, troubleshooting, and offering appropriate solutions; Maintain a high level of product knowledge to assist customers with questions and concerns; Collaborate with other departments to ensure customer issues are resolved efficiently...Hiring Immediately >>