Job Details

Caesars

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Responsible for providing prompt, friendly, and courteous service to our guests.

How You Will Create The Extraordinary

• Greet, direct and assist all guests
• Inform guests of approximate time frame for bell service
• Offer each guest a room orientation, luggage placement (rack/closet) and ice service
• Offer concierge services and promote laundry, health spa, and other services
• Ask guests how their stay was
• Offer transportation assistance
• Frequent writing of luggage tickets
• Deliver, retrieve, and store luggage for our guests
• Load and unload luggage from vehicles
• Keep accurate records and record numbers neatly while delivering and retrieving luggage for bus groups
• Answer a high volume of phone calls in a polite and professional manner
• Direct contact with guests requires patience and good communication
• Drive V.I.P. guests in our limousines and other company vehicles
• Deliver and retrieve boxes, packages and envelopes to and from our business center for our guests
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Perform other job-related duties as assigned

What You Will Need

• Ability to maintain confidentiality of sensitive information
• Ability to understand and comply with all Company and departmental rules and regulations, policies, and procedures
• Skill in establishing and maintaining effective working relationships with co-workers
• Ability to read, write, and communicate verbally in English
• 5 years of safe driving experience in vehicle
• High School diploma or equivalent

Additional Requirements

• Ability to stand for long periods of time
• Normal sense of smell, touch, sound and vision range
• Requires seldom sitting, kneeling, lifting/carrying of 51-100 lbs.
• Occasional bending and reaching from floor to 6 ft., crouching, lifting/carrying of 25-50 lbs., copying and writing of numbers
• Eye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols, and currency
• Work area is subject to variable temperatures

Guest Service (Internal/External) Standards: Employee is required to meet and deliver our core values, service standards, and family style service.

Performance Requirements: Must have the ability to provide internal/external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Together We Win: We believe in delivering family-style servicean approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.