Job Details

Join a dynamic team that values your contributions!

Bring your skills to Ross, a leading off-price retail chain with a remarkable history of success and growth. We are dedicated to offering our customers top-quality brands and stylish merchandise at unbeatable prices, creating an exciting treasure hunt shopping experience.

As a member of our team, you will enjoy:

• Success. We strive for excellence while learning and evolving in a supportive environment.
• Career advancement. We cultivate top talent because Ross thrives when our people develop.
• Collaboration. We work hand-in-hand to tackle challenges and find effective solutions.
• Diversity, Equity & Inclusion commitment. We celebrate a variety of backgrounds and ideas, believing our differences strengthen us and positively impact our community.

With our corporate headquarters located in Dublin, CA, and additional offices in New York City, Los Angeles, and Boston, we operate 8 distribution centers across the nation. In 2023, our revenues reached $20.4 billion, solidifying our status as a Fortune 500 company dedicated to fostering an inclusive work environment and continuous development for our teams.

GENERAL PURPOSE:

The Customer Service Associate is key in providing our customers with a memorable shopping experience. This role involves greeting customers warmly, maintaining a clean and organized work area, and efficiently executing tasks as needed to meet our operational goals.

ESSENTIAL FUNCTIONS:

• Safety is paramount; practice and promote safe behaviors in all tasks.
• Create a clutter-free, secure shopping environment by promptly addressing unsafe conditions.
• Treat all customers and associates with respect, professionalism, and friendliness.
• Engage with customers to assist with merchandise and answer inquiries efficiently.
• Respond to customer service needs swiftly and courteously, seeking assistance from leadership when necessary.
• Maintain a professional appearance and adhere to company dress standards.
• Perform cleaning tasks to keep the store and customer areas well-maintained.
• Ensure the store is organized and merchandise is presented according to company standards.
• Understand and follow loss prevention policies and merchandise protection protocols.
• Handle cash and transactions accurately following established procedures.

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Ability to communicate effectively with customers and associates in a friendly manner.
• Basic math skills for common retail calculations.

PHYSICAL REQUIREMENTS/ADA:

• Ability to use store equipment as required and spend time standing and moving throughout the store.
• Capability to bend, squat, kneel, lift, and reach regularly.
• Ability to lift over 25 pounds occasionally.

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER

This job description summarizes key duties and responsibilities but is not an exhaustive list. Contents may change at management's discretion.

Ross is an equal opportunity employer committed to attracting, hiring, and developing a diverse workforce.