Job Details

Client Engagement Specialist (Non-Attorney Salesperson)

Location: Reno, NV | Onsite, Monday–Friday, 8:30 AM – 5:30 PM

Compensation Potential

• Average performer: $50,000–$60,000 annually
• Strong performer: $90,000–$100,000 annually
• All-star: $100,000+ annually

This role is for an ambitious, service-oriented professional who can connect with business owners, build trust-based relationships, and guide them toward solutions that protect and strengthen their companies. If you're after a career (not just a job) where your work directly impacts clients' lives while driving your own growth, Sierra Crest Business Law wants to meet you.

If you're seeking a place to "hide," take orders, or clock-watch, this isn't it. And if you see sales as a game of pressure or manipulation — move on to the next role. But if you believe client engagement is a service — helping people make confident, informed decisions with clarity and integrity — then read on.

About Sierra Crest Business Law

We are a fast-growing, client-focused law firm serving businesses in Reno and beyond.

Our Mission:

To guide business owners safely over rocky legal terrain so they can protect and grow their companies. We are ruthlessly efficient at preventing and resolving disputes, empowering our clients to focus on running their businesses with confidence and clarity.

Everything we do is grounded in our core values (PRICE):

• Persistent Relentlessness — We never quit on a problem. We chase clarity, follow every lead, and stay committed until the matter is resolved.
• Integrity — We communicate honestly, keep our word, and build trust through consistent follow-through.
• Insight — We think critically, ask the right questions, and uncover solutions others miss.
• Collaboration — We partner with our clients and each other, sharing ideas and feedback while holding one another to high standards.
• Compassion — We recognize the emotional weight of legal decisions and treat every client with empathy and respect.
• Empowerment — We educate clients, clarify their options, and equip them to make confident, informed decisions.

These values shape how we serve clients, interact as a team, and deliver on our promise to protect businesses through practical, proactive legal strategies.

Role Overview

As a Client Engagement Specialist, you'll serve as the first point of contact for potential new clients (PNCs), building trust and confidence, understanding their needs, and guiding them through the first steps of working with our firm. You'll meet clients where they are, listen to their story, and help them take the next step toward resolution of their matter.

Your role is to:

• Clarify each prospect's situation, goals, and challenges
• Educate them on their options
• Guide them to make informed, sometimes difficult, decisions
• Document all communications accurately in the CRM
• Follow up consistently so no opportunity is lost
• Hand off efficiently to the legal team once an engagement is signed
• Conduct client care follow-ups to ensure satisfaction and identify ongoing needs

This is a career path, not a steppingstone. We invest heavily in training, set clear expectations, and measure success transparently. If metrics, accountability, and feedback make you uncomfortable, this role isn't the right fit.

Key Responsibilities

• Proactively manage your schedule of prospect meetings, follow-ups, and client check-ins
• Ensure pre-meeting materials are delivered and reviewed
• Log and update all client interactions accurately and promptly in CRM
• Conduct client follow-ups and satisfaction check-ins
• Provide professional, streamlined hand-offs to the legal team after signings
• Collaborate with leadership to improve lead quality and process efficiency
• Represent the firm at occasional networking events or trade shows
• Stay informed on bar rules, industry standards, and firm policies
• Make client care calls to strengthen relationships and uncover new opportunities

Ideal Candidate

You are confident, empathetic, and disciplined — someone who embodies the Sierra Crest PRICE values in everything you do:

• You approach every interaction with Persistent Relentlessness, following up, following through, and never quitting until a client feels fully supported.
• You operate with Integrity, building trust through honesty, transparency, and consistent results.
• You apply Insight — listening carefully, asking thoughtful questions, and helping clients see solutions clearly.
• You thrive on Collaboration, partnering with attorneys, teammates, and clients to ensure a seamless experience.
• You lead with Compassion, understanding the emotions involved when clients face business or legal challenges.
• You focus on Empowerment, ensuring clients understand their options and feel confident in their decisions.

You should also:

• Have a proven record of success in consultative, relationship-driven sales or client engagement (service-based preferred)
• Be comfortable with outbound follow-up, prospecting, and lead generation
• Communicate clearly and persuasively, both verbally and in writing
• Be organized, proactive, and accountable
• Be ruthlessly efficient at preventing and resolving disputes within your own workflow — managing time, priorities, and communication effectively
• Bring curiosity, resilience, and a self-starter mentality

If you lack ambition, need constant supervision, or resist accountability, this isn't the right fit. But if you've honed your craft, overcome challenges, and believe in growth and excellence, you'll thrive here.

Qualifications

• Experience in professional services (preferred 3-5 years), client engagement, or relationship-based sales (legal or financial industry preferred)
• Strong consultative approach with documented success
• Familiarity with CRM systems (CLIO Grow or similar)
• Proficiency with MS Office
• Ability to work independently and stay accountable for results
• A solutions-oriented, persistent, and professionally curious mindset
• Legal industry experience is a plus, but not required

What We Offer

• Competitive base salary plus bonuses, with six-figure potential for top performers
• Comprehensive benefits package, including health, dental, and vision coverage, paid time off, and retirement plan options
• Robust training, coaching, and professional development
• Transparent performance metrics and consistent feedback
• A collaborative, mission-driven culture built on our PRICE values
• The chance to make a meaningful difference in clients' lives while building your own success
• A friendly, competitive team atmosphere that celebrates performance and growth
• If you're an all-star who thrives on challenge, accountability, and service-driven engagement, apply today to join Sierra Crest Business Law