Job Details

Remote Call Center Representative - Medical Transportation (NEMT)

Remote (Kansas Residents Only)
Supporting Members Nationwide
Full-Time
Be the Calm Voice That Helps People Get to Care

From your home in Kansas, you'll make a real difference for people across the country. As a Remote Call Center Representative on our Non-Emergency Medical Transportation (NEMT) team, you'll help individuals schedule rides to and from important medical appointments.

This is more than a call center job-it's a chance to support people during moments that matter. If you're patient, dependable, and take pride in helping others, you'll thrive here.
Why This Role Stands Out

• Work From Home - Fully remote role (Kansas-based employees only)
• Nationwide Impact - Help members across the U.S. access healthcare
• Meaningful Work - Every call supports someone's health and well-being
• Supportive Team - Positive culture with coaching and encouragement
• Paid Training - Learn and grow

What You'll Do

• Answer inbound calls with empathy, professionalism, and patience
• Schedule, confirm, and update medical transportation rides
• Assist members nationwide with clear, respectful communication
• Verify eligibility and trip details using multiple systems
• Accurately document all ride activity (requests, changes, cancellations)
• Follow all client policies and procedures, plus local, state, and federal regulations
• Stay calm and solution-focused when handling changes or concerns
• Meet performance goals for quality, accuracy, and customer experience

What We're Looking For

• Must live in Kansas and work from a secure home environment
• High school diploma or equivalent
• Customer service or call center experience preferred
• Healthcare, transportation, or scheduling experience is a plus
• Strong communication and active listening skills
• Detail-oriented with the ability to follow structured processes
• Comfortable multitasking across systems while on calls
• Reliable, self-motivated, and team-oriented
• Bilingual candidates encouraged to apply

Make an Impact-Without Leaving Home

If you're looking for a stable, work-from-home role where you can help others, stay engaged, and be part of a team that truly cares-this is it.

Apply today and help keep healthcare moving-one ride at a time.