Job Details

Hell's Kitchen Restaurant and Bar Manager

The incumbent is responsible for the day-to-day operations of the Hell's Kitchen Restaurant and Bar, delivering a bold, high-energy dining experience that exceeds guest expectations. This role provides leadership across all aspects of the food and beverage operation, including employee relations, staffing, training, and performance development.

The position is accountable for developing and executing operational objectives that align with budgetary goals, service excellence, and brand standards, encompassing all menu offerings, beverage programs, retail selections, and entertainment elements. Oversight includes ensuring consistent quality, efficiency, and execution at every touchpoint.

This leader sets the tone for outstanding customer service by cultivating a well-trained, motivated service team and driving a culture of urgency, precision, and hospitality. The role ensures food and beverage orders are prepared and delivered accurately and timely while maintaining high standards for presentation and guest satisfaction. With a strong focus on maximizing value and driving profitability, this position plays a critical role in the continued success and reputation of Hell's Kitchen.

How You Will Create the Extraordinary

• Maintains high levels of customer satisfaction by building strong relationships with guests through table touches, warm greetings, and genuine farewells. Encourages and coaches team members to do the same to create memorable guest experiences.

• Resolves guest concerns and service deficiencies by actively listening, responding with sincerity, and utilizing appropriate service recovery tools to ensure guest loyalty and satisfaction.

• Utilizes analytical tools, including Avero, to evaluate business trends, monitor performance, and assess employee effectiveness.

• In partnership with the Food and Beverage Operations Director, develops and implements strategic initiatives to maximize revenue opportunities and control or reduce operating expenses by establishing clear goals and objectives.

• Acts as a mentor and leader to the service team, providing guidance and training to consistently deliver superior customer service and high-quality food and beverage offerings.

• Oversees all budgetary aspects of the operation, ensuring financial accountability and operational efficiency.

• Manages annual operating budgets; submits capital expenditure proposals and oversees approved projects through completion while maintaining cost controls.

• Develops and maintains efficient scheduling practices that ensure service excellence while optimizing labor and minimizing man-hours.

• Hires, trains, motivates, evaluates, and supervises assigned personnel; provides ongoing coaching to support professional growth and continuous improvement.

• Ensures all team members are instructed on safety policies and procedures and takes proactive measures to identify and eliminate hazards within the restaurant.

• Prepares and delivers periodic performance evaluations for assigned personnel, providing constructive feedback and development planning.

• Recommends personnel actions including hiring, promotion, demotion, and termination. Recommends wage and salary adjustments in accordance with established Wage and Salary Guidelines.

What You Will Need

• Bachelor's degree in Hotel and Restaurant Management, Business Administration or related field preferred.

• Five to ten years of restaurant industry work, including two years in food preparation and service and five years in supervision

• Literate and fluent in English

• Excellent guest service skills

• Must be at least 21 years of age

• Excellent communication skills, both verbal and written

• Excellent interpersonal skills, with emphasis in relationship building

• Good problem solving skills

• Ability to coordinate multiple tasks at once

• Ability to compile, compute, and analyze pertinent data needed for reports

• Ability to negotiate with diverse departments

• Ability to implement strategic vision and plan into day-to-day operations

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

• Adheres to all regulatory, company and department policies and procedures

ADDITIONAL REQUIREMENTS

• Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 30 lbs.

• Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination

• Ability to constantly walk and stand during shift

• Mobility to move quickly and easily throughout the restaurant and kitchen areas

• Ability to hear and use visual inspection

About Us

At Harrah's and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah's and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America's largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe's year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools, a full-service health spa, various restaurants, including the world renowned, Hell's Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah's & Caesars Republic are popular choices for travelers and vacationers throughout the year. Besides living in one of the Earth's most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah's believes a successful company starts with satisfied employees. Whether it's professional advancement or personal recognition, Harrah's provides accolades and incentives as you move along your career path.

Job Info

• Job Identification 82983
• Job Category Food and Beverage & Culinary
• Job Schedule Full time
• Locations Harrah's Lake Tahoe