Job Details

Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage. - Coordinates registration functions and transportation for all guests. - Trains Front Desk/ Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients. - Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas: - Check in and check out functions - Ensures proper execution of Lobby Ambassador Program. - Guest orientation of the local area and the conference center facilities - Proper telephone service technique and PBX operation - Handling of guest mail, messages and special deliveries - Coordinating reservations for guest transportation - Full understanding and utilization of the property management system - Familiarization with night audit function - Assisting all guests in any way possible including following up on guest concerns in a timely manner. - Maintaining a limited supply...Front Desk, Supervisor, Recreation, Guest Service, Support Staff, Transportation, Hotel