Job Details

Mobile Pet Grooming Dispatcher

Love pets and logistics? Be the calm, friendly hub that keeps our day running smoothly. As the Dispatcher for Aussie Pet Mobile of Greater Reno, you'll delight customers, build efficient routes, and support our groomers so every appointment feels seamlessno cages, no chaos, just great service at the doorstep.

Our Vision & Mission

We're raising the bar for mobile grooming in Northern Nevada: a premier, luxury experience for pets and a smooth, stress-free process for their humans. Your role powers that promise with clear communication, smart scheduling, and routes that make sense.

Job Summary

A mobile grooming dispatcher is responsible for selling mobile grooming services by highlighting convenience, one-on-one services, cage-free environments, and easy booking. They will coordinate and manage the scheduling of appointments for mobile pet groomers, handle customer communication, optimize travel routes, and ensure the smooth operation of daily tasks. This role involves assigning groomers to customer locations based on availability and proximity, maintaining accurate records, and resolving any scheduling issues that arise.

We Offer

• Hourly pay, paid biweekly, $15-$17 per hour
• Paid Holidays
• Employee recognition through company events, swag, and additional incentives!
• Supportive, low-drama work culture, locally owned & operated
• Growth opportunities & career development
• Responsive ownership invested in your success
• 401(k) after 1 year

Responsibilities

• Customer Service & Booking: Answer calls/texts, guide customers on services, and book appointments with a warm, professional tone.
• Consultative Selling: Recommend the right service package and set clear time/price expectations.
• Schedule Management: Use our scheduling platform (Vonigo) to place jobs by zip/territory, availability, and service duration.
• Route Optimization: Build efficient daily routes to minimize drive time and maximize productivity.
• Groomer Comms: Share day-of details, notes, and special requests with groomers; send updates as plans change.
• Proactive Confirmations: Confirm appointments, Pet Release completion, and pre-arrival details; backfill cancellations quickly.
• Recordkeeping: Maintain accurate customer, pet, and service history notes.
• Issue Resolution: Triage delays, conflicts, and customer concerns with empathy and urgency; escalate when needed.

Qualifications

• Must live in the Reno, Nevada or surrounding areas.
• Available to meet in-person for monthly team meetings.
• Outstanding phone, text, and writing skills; friendly, patient, and solution-oriented.
• Strong organization and time management; you love checklists and clean calendars.
• Comfortable with light sales/up-selling and setting expectations.
• Tech-savvy with scheduling/CRM tools (experience with Vonigo or similar a plus).
• Knowledge of pet grooming is helpful, but not required.

About Aussie Pet Mobile

Our eco-friendly vans are designed for comfort, safety, and conveniencewith built-in heating, A/C, water, and power. Our mobile grooming spa is 100% electric powered with no loud generators. No hookups. No cages. Just personalized, one-on-one care for pets in the comfort of their own driveway. We're on a mission to raise the bar for mobile grooming in Northern Nevada. At Aussie Pet Mobile, working here isn't just a jobit's a community where we come together for the love of pets.

Apply now to start a career that loves you back! Flexible work from home options available.

Compensation: $17.00 per hour

At Aussie Pet Mobile, we pride ourselves on our innovative pet mobile design, solar panels, heated Hydrobath TM, and our Aussie Pet Mobile grooming service which assures a complete and comfortable experience for each pet. We are eco friendly van and consider the safety of our pets and groomers to be our top priority. We would love to have you join our team and work with us to keep our country's pets cute and clean!

The positions on this website, unless otherwise indicated, are posted by Aussie Met Mobile franchisees. Aussie Pet Mobile franchises are independently owned and operated businesses and if you accept a position with a Aussie Pet Mobile franchisee, you are employed by that franchisee, and not by franchisor HFC Aussie Pet Mobile, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Aussie Pet Mobile LLC and its parents and affiliates have no input or involvement in such matters. HFC Aussie Pet Mobile LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Aussie Pet Mobile franchisee posting the position.

If you do not see a position available at your local Aussie Pet Mobile, you can contact our local business owners directly. See our list of locations here: