Job Details

Job Title

Primary duties and responsibilities include, but are not limited to, the following:

• Answer all internal and external telephone calls via a multi phone line system.
• Answer and respond to guest questions, provide guest assistance, directions and information.
• Respond to queries from Housekeeping Team Members regarding guest status, i.e. late checkouts, room changes, etc. by checking hotel computer system.
• Complete HotSOS requests and dispatch runner to deliver. Follow up on all requests to ensure they have been fulfilled/retrieved.
• Coordinate and transmit information to floor staff to assist team in servicing guest rooms and guest requests.
• Work within multiple software systems including, but not limited to, HotSOS, LMS AS400, Zello, and Microsoft Outlook and Microsoft Teams.
• Work with company radio and iPods for efficient workflow purposes.
• Work within systems to defer work orders to ensure efficacy in execution for the Team Members in multiple departments.
• Coordinate with outside companies to ensure completion of onsite needed duties such as pest control.
• Continuously follow up on room statuses to ensure out of order rooms, discrepant rooms, dirty rooms, unassigned rooms and pre-registered rooms get cleaned and checked as necessary.
• Expedite requests for groups, VIP, early make ups, rush rooms, etc.
• Organize Lost and Found items, ensure they are tagged and updated appropriately to be sent to our Security department.
• Issue master keys and maintain master key sign in/out sheet if needed.
• Monitor hotel system to ensure rooms have been updated in system, call for follow up as necessary including updating room status through computer input. Place room's Out Of Order when requested.
• Any other duties as assigned within the scope of this position.

Ability of simple math and complex reading, writing, and task completion skills is required.

• Must have the following skills: clerical, compiling, coordination, analyzing, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 16 years of age.

Previous housekeeping experience is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

• While performing the duties of this job, the team member is constantly sitting, frequently standing, crouching, and occasionally walking, reaching overhead, bending over, kneeling, crawling, climbing, and balancing during the duration of their shift.
• Must be able to constantly push/pull and lift/carry up to 10lbs or less and 25lbs or less frequently.
• The team member will have occasional repetitive use of both feet, constant use of both hands, and light and grasping motions. Frequent use of firm/strong grasping motions will be required. Finger dexterity of both hands will be constantly required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others around electrical devices and computer equipment.
• The noise level in the work environment is usually moderate but may be quiet or loud at times.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.