Job Details

Marriott Hotels - 13031 Ritz Carlton Highlands Court - Responsibilities: Assist members and guests with pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out; Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity orders, and handle any other member arrival requests; Review and log preferences/traces in computer system; Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties; Respond to requests for visitor information, special arrangements, activities or services by making arrangements or identifying appropriate providers