Job Details

Truckee, CA – Seeking Urgent Care Medical Receptionist

Everybody Has A Role to Play in Transforming Healthcare

As a Medical Receptionist, you play a vital role in our mission to improve lives. Support our patients and healthcare team through screening incoming calls, verifying insurance eligibility and completion of paperwork to ensure our patients are treated with accuracy and attention. At Vituity we know the impact you can have.

Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 900 practices across the country, serving 14.5+ million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Greet all patients in a warm, friendly, and professional manner.
• Answer and screen incoming phone calls, take and give messages in a timely manner.
• Process patient registrations.
• Distribute and verify accuracy of patient form completion.
• Comfort patients by anticipating their anxieties; answer patients' questions; maintain the reception area.
• Call for back-office assistance for patients in distress.
• Collect accurate insurance information from patients.
• Forward medical record requests to appropriate Vituity team members as needed.
• Schedule appointments, if applicable to the clinical location.
• Accurately post/document payments received.
• Collect co-pays, old balances, and payments for services rendered or other purchased items.
• Discharge patients.
• Transmit necessary and requested documents to RCM team as needed.
• Refer patients to appropriate billing personnel as needed.
• Print and prepare superbills if applicable to the clinical location.
• Maintain clean, neat, and orderly work area.
• Maintain correct chart order.
• Attend and actively participate in all training, in-services, and staff meetings.
• Process correspondence in a timely manner.
• Maintain patient daily log.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.
• If applicable to the clinical location:
  • Verify insurance coverage.
  • Monitor and maintain business office inventory and equipment.
  • Assist with patient rooming and setup, retrieving and restocking supplies, cleaning up treatment area, and other related tasks.

Required Experience and Competencies

• High School diploma or equivalent required.
• 1-2 years of experience as a Medical Receptionist or in a customer service position preferred.
• Knowledge of and ability to follow Health Insurance Portability and Accountability Act (HIPAA) privacy law.
• Excellent customer service skills.
• Good written and verbal communication skills.
• Numerical aptitude.
• Basic computer skills.
• Legible notetaking with correct spelling.
• Teamwork-oriented and must have initiative.
• Ability to meet deadlines.
• Ability to understand and follow directions.
• Problem Solving, including being able to work well with difficult/impatient patients and making sure all forms are correct.

The Practice

Northstar Medical Clinic – Truckee, California

• 8-room seasonal urgent care that primarily cares for injured skiers and snowboarders.
• Facility hours are 9am-5pm.
• Approximately 2 patients per hour.
• Epic EMR.
• Point of care testing available including diagnostic x-rays, urinalysis, urine hCG, and rapid strep/viral panels.

The Community

• Truckee, California, nestled in the Sierra Nevada mountains, is a vibrant and picturesque town known for its outdoor recreation, historic charm, and close-knit community.
• Downtown Truckee features beautifully preserved 19th-century architecture, boutique shops, and a lively dining scene.
• The area offers year-round outdoor activities, from skiing and snowboarding at nearby resorts like Northstar and Palisades Tahoe in winter, to hiking, biking, and paddleboarding on Donner Lake during the warmer months.
• Truckee's seasonal weather includes snowy winters and mild, sunny summers, making it a haven for adventure enthusiasts.
• Its location near Lake Tahoe provides additional opportunities for water sports and alpine beauty.
• Truckee's mix of small-town charm, outdoor lifestyle, and convenient access to natural wonders make it an exceptional place to live and thrive, offering a balanced blend of relaxation and adventure.

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
• Outstanding Paid Time Off: Start at 4 weeks' PTO, Paid holidays, Sabbatical
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP and travel assistance included
• Wellness program
• Commuter Benefits Program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

Salary range for this role is $17.47 - $21.40 per hour. Please speak with a recruiter for more information.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants only. No agencies please.